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1) Clients and their pets are attended to by veterinary surgeons
during surgery hours by appointment. The allocation of an appointment
is the basis of charging for consultations. Appointments are
available in the morning, afternoon and early evening at times
which vary according to the day of the week and the location.
Urgent cases will be seen outwith consulting hours during the
day, but a higher fee will be applied. A similar higher fee
will be applied to clients who arrive at the surgery for their
pet to be seen without an appointment. Clients requiring an “out
of hours” appointment will be charged an additional fee
for this service (please see the OVEC page for further information). (Please refer to
our page on consulting fees for
a detailed explanation of our consulting fee structure).
A fee will be charged for missed appointments for operations
(£25.00) and consultations (£4.99).
2) All out of hours emergencies for pets belonging to clients of
the Jackson Veterinary Clinic Ltd are attended to by The Parkwood
Veterinary Surgery, Hensington Road, Woodstock. All telephone calls to the
Jackson Veterinary Clinic Ltd are redirected to Parkwood between
7.00pm and 8.30am on week days and from 12.00pm Saturday till
8.30am Monday at week-ends. Fees incurred at Parkwood are payable
directly.
3) All prices are inclusive of VAT at the current rate (17.5%).
4) Payment is due immediately after each transaction (a transaction
is defined as the transfer or sale of goods, services, treatments
and fees from the practice to the client). The practice accepts
cash, credit cards, debit cards, cheques with valid guarantee
cards and payment in advance. In cases where a patient is admitted
to the practice for disease investigation, surgery and/or treatment,
payment is due on collection of the patient, at the end of
treatment or at the end of a period of treatment or investigation.
Repeat prescriptions, and other goods, are to be paid for at
the time of collection or in advance.
5) The practice welcomes forewarning of genuine inability to pay
as specified in clause 4. Terms of payment to pay in installments,
or in full at an agreed date, must be arranged at the time of
the transaction. Fees for vaccinations and other routine procedures
do not attract payment terms in any circumstances whatsoever.
6) If payment terms are not met, the outstanding amount will attract
interest from the payment due date and will be subject to an
accountancy fee each time a statement or invoice is issued
for the outstanding amount. If no payment terms have been agreed,
or if no forewarning of inability to pay is received, interest
and accountancy fees may be applied from the day the debt is
incurred. Goods and services, which have not been paid for,
will remain the property of the practice until payment is received
in full. If payment terms are not met, the practice will withhold
routine treatments, goods and services until full payment is
completed. If patient records are requested to be released
to another practice where the client owes money to the Jackson
Veterinary Clinic Ltd, then the request will be met when payment
is made in full, but due consideration will be made regarding
the health of the patient.
7) A re-stocking fee (£10.00) will be applied if goods ordered by
a client, for example repeat prescriptions, are not collected
within a reasonable time. A higher re-stocking fee (£15.00)
will be applied for special orders which are not collected.
The practice does not accept the return of medicines. The return
of non-medical products may be accepted in the original, undamaged
package.
8) Any cheques returned by the bank as not honoured, any credit
card payments not honoured and any cash tendered found to be
counterfeit will result in the account being restored to the
original sum. Further charges added in respect of bank charges,
administrative charges and interest charged on the original
sum from the date of the transaction will be applied to the
account. Full payment will then be due immediately.
9) When another veterinary practice requires the details of a patient’s
history for the purposes of a second opinion, a patient referral
or if a client has changed practice, then the records will
be passed directly to the second practice.
10) The care given to pets may require making specific investigations,
for example taking radiographs. The practice makes a charge
for carrying out these investigations and interpreting their
results. Ownership of the resulting record, for example a radiograph,
remains with the practice. If a client requests that a second
practice has access to this record, then the Jackson Veterinary
Clinic Ltd may charge the client a fee for the transfer of
records. The Jackson Veterinary Clinic Ltd reserves the right
to give an opinion on radiographs, to pass them to the client
without giving an opinion or to refer them for a specialist
opinion. When a referral practice charges the Jackson Veterinary
Clinic Ltd for the examination of radiographs, for example,
to provide a second or expert opinion, the Jackson Veterinary
Clinic Ltd will pass the fee from the referral practice to
the client, as well fees to cover arrangement, postage and
packing. All external laboratory fees are charged to the client
at cost. Professional fees and charges for consumables will
be charged in relation to external laboratory work.
11) The practice will provide written estimates on request, and
at other times, of probable costs for procedures and treatments.
It is important to consider that treatments and procedures
may not follow a conventional course and therefore an estimate
may only be approximate. However, we will do our best to keep
clients fully informed of costs during the course of treatment.
In the case of routine procedures we will give quotations.
12) A representative list of our fees and prices is posted on the
waiting room wall and on this web site (fees).
Please note that these prices are meant as a guide and are
correct only at the time of publication. Drug prices may vary
without notice.
13) The Jackson Veterinary Clinic Ltd will provide written prescriptions
for treatments prescribed by the veterinary surgeons at the practice.
No fee will be charged for prescriptions. Clients may then take
the prescription elsewhere to obtain the goods.
14) Clients with insured pets which have had fees applied are required
to pay the Jackson Veterinary Clinic Ltd in full in accordance
with clause 4 above. Clients will be requested to make a claim
to their insurers for direct payment to the client. However, in
exceptional circumstances, where the full amount cannot be paid,
then an agreement for payment arrangements must be made with the
practice. In such circumstances, the client must provide evidence
of a valid and appropriate policy. Payment of the policy excess(es)
and payment for all goods not covered by the policy are due at
the time of the transaction. The policy is a contract between
the client and the insurer – the practice cannot complete
claim forms with client details, advise clients or liaise between
clients and the insurers. We reserve the right to charge for processing
claim forms - fees for this service are not covered by such policies.
15) The Jackson Veterinary Clinic Ltd does not provide an “account
service”. The issuing of invoices and statements is a service
provision for clients who have agreed a payment regime. Payment,
within the terms of a payment agreement, as set out in clause
5, is due immediately on receipt of a statement or invoice. Fees
will be applied according to clause 6 in cases of non-payment
and late payment. Charges for non-payment and late payment will
be shown on subsequent statements, but will be applied to the
account on the payment-due date. Statements are issued every 2
or 4 weeks.
16) The provision of reminders for vaccinations and other services
and products by the Jackson Veterinary Clinic Ltd is by means
of a courtesy - there is no obligation on the practice regarding
the consequences of failure to provide such reminders.
17) When a client of the Jackson Veterinary Clinic Ltd has defaulted
on any payment, either by means of issuing an unsupportable cheque or by payment avoidance, the veterinary surgeons
and staff employed by the company will not attend to any animal
owned by that client, or attend to any animal registered at that
client’s home address, until full payment is received. If
the company agrees to retain a client after such a default, then
all future transactions will be on a cash only, payment at the
time, basis.
18)
When a pet which has been hospitalised at the clinic for treatment
or surgery and is not collected by the owner, or the owner’s
representative, within a period of one calendar month after the
agreed collection date, then the staff, having used all possible
means to contact the owner, will take measures to rehome the pet.
Money owed to the clinic will remain outstanding. Additional boarding
fees will be added daily and, in the event of the pet being collected
at a later than agreed date, these fees will be, along with all
other outstanding fees, payable before collection of the pet..
19)The
Jackson Veterinary Clinic Ltd is not liable for erroneous, misleading
or incorrect information contained in this web site, information
contained in websites linked from this site or for such information
presented in the waiting room or in material "hand outs."
Whilst every effort is made to maintain and update the information,
it is presented as a guide only.
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